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FAQ
Orders & billing
How do I edit or cancel my order?
What if my package is lost or stolen in transit?
What do I do if the order I received is incorrect or incomplete?
Is sales tax applied to my order?
How do I track my order?
What payment methods do you accept?
What is the payment authorization process?
What if I lose or change my card?
How long will it take for me to get a refund?
Do you price match or offer price adjustments?
What are your e-gift code policies?
How do I use my e-gift code?
Can I use multiple promo or gift codes on one order?
Can I apply my e-gift code to my Try Before You Buy or auto-replenishment order?
My promo or gift code isn’t working — what should I do?
Do you offer gift wrapping or notes?
What will the charge look like on my statement?
